Refund Policy
Refund Policy - the basics
💸 Refund & Returns Policy for Dead Drop Supply
Effective Date: 25 Jul 25
We want you to love your stickers and handmade goods from [Your Business Name], but if something isn’t right, here’s how we handle refunds and returns.
✅ Australian Consumer Law
We comply with the Australian Consumer Law. You are entitled to a replacement or refund if the item you purchased:
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Is faulty or damaged
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Is significantly different from what was described
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Does not do what it’s supposed to do
We do not offer refunds for:
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Change of mind
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Accidental ordering
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Customer misuse or damage after delivery
🔁 Returns Process
If there’s a problem with your order:
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Email us at Support@deaddropsupply within 14 days of receiving your item.
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Include your order number, a description of the issue, and clear photos of the problem.
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If eligible, we’ll offer a replacement, store credit, or refund, depending on the situation.
Please do not return items without contacting us first — returns sent without approval may not be processed.
🚫 Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
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Custom or personalised sticker orders
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Digital downloads (if offered)
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Used, opened, or damaged items (unless faulty on arrival)
📦 Return Shipping
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If a return is approved, we will provide return instructions.
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Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
⏱️ Refund Timeframes
Once your return is received and approved:
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Refunds are processed within 3–7 business days via your original payment method.
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You will be notified once your refund has been issued.
❓Questions?
If you’re unsure or have a special case, please contact:
We’ll always do our best to make things right!